Review conversation history

The Conversations list brings together incoming calls, outbound calls and written conversations available to your organisation.

Search and filter

Use search and filters to target:

• a date range;
• a bot or runtime node if you are a platform administrator;
• the channel and call direction;
• an outbound campaign;
• language, status or voicemail detection.

Filters apply automatically. The period selector offers ranges such as this week, this month, this quarter or this year, with navigation to the previous or next period.

Read the details

Conversation details may include:

• the recording and its timeline;
• messages from the caller and bot;
• tool results;
• summary, language and sentiment;
• transfers, emails, SMS messages or other actions;
• a user-friendly initialisation error.

Administrators can see additional technical information for diagnostics.

Find the presented outbound number

In the list, open Columns and enable Presented outbound number. The column is hidden by default and your choice is saved. The same number appears in outbound call details and CSV exports, separately from the destination and the bot's reserved incoming number.

This is the identity sent by BeAI when starting the call: the BeAI number, a verified custom number or the number used by a classic SIP configuration. Later bot configuration changes do not alter this historical value. An external PBX may still rewrite the identity shown to the recipient.

Older BeAI calls use the number retained in their billing details when available. Otherwise, the list shows a dash and the detail shows “N/A”; the bot's current number is never used to reconstruct missing history. Transfer branches using a BeAI number each show their own number in telephone billing details.

Existing conversation access permissions apply. Both GET /api/v1/conversations and GET /api/v1/conversations/{id} return the read-only field outbound_presented_number, for example "outbound_presented_number": "+32475123456". It is null for incoming conversations, other channels or unavailable history.

Export or act on several rows

Select rows, then open Actions. Available operations depend on your permissions and the table. Export uses the current selection or the scope defined by the screen.